I work at a gast station in Dumbsville USA. I swear I come in contact with the stupidest people on this earth....so in case you live in my area, I wanted to point out a fews things that will keep you off my "Idiot of the Day" list (we do have one, we right down the plate #'s). 1. If you have to pay first, and you are due change, you WILL get your change, we don't keep it, we don't buy supplies with it, YOU get it back! 2. You can slide your CC at the pump, it's safe and secure, more secure than letting the attendant hold your card. 3. Just because I work in a gas station does not mean I know everything about this surrounding area (people have YELLED at me), it's a gas booth not an info booth. 4. No you can not fill it first (see rule #1), then pay. 5. DONT OPEN MY DOOR, pay through the little slide window. Oh I could go on, but you get the point....
For those who want directions: There was a toll boooth attendant who worked on the Mass Pike Tollway for 26 years. No matter who asked him directions for what, he always gave the same answer. "Go up two exits, turn left, and take your second right. It's up about three blocks on your left." For 26 years he gave this response to every question, never having any idea about where he was sending folks, and never getting a complaint. When he finally retired he got curious about all those questions and actually drove the directions himself. He found himself at the intersection of a Church, a Hospital, and a Police substation. I guess folks figured that between those places, things were covered. Maybe you should make up some directions to keep folks entertained.............. Dancer
I feel for you, KHM. After working at an airport parking garage for two years right out of high school, I can honestly say that I would shovel sh*t for a living before working with the public in any capacity ever again. wajaba
Dancer- I had one guy ask me for directions to a City about 60 miles away, I had NO IDEA how to get there, I said "I'm sorry but I'm not from this state, but the store next to me has a map." I didn't get a thank you I got "What the F*ck are you doing working in a gas station if you can't give directions?" (as he was walking away) I lost my cool, went outside and said "In case you can't read, it says gas staion not INFORMATION BOOTH!"
LMBO...about ten years ago I managed a gas station, so I feel for ya, Kel! My daughter has a t-shirt that says "Never underestimate the power of stupid people in large numbers". Boy she's got that right! L
When I was working at a gas station I had this hooker tell me "I sell pleasure. You should come buy some". I also learned how to speak a little spanish. But, only the bad names they used to call me because I couldn't understand Spainsh.
Twenty years ago I was a waiter at the now-forgotten 1982 World's Fair here in Knoxville. (I still remember the jingle: "If you wanna see how history is being made in Tennessee, you've got to be there! The 1982 World's Fair, you've got to beeeeeeeee there!") I worked at the Holiday Inn Burgundy Room overlooking the open-air Tennessee Pavilion theatre and looking right up at the monstrously silly Sunsphere (still standing today -- I drive by it daily). Anyway, I've never forgotten how rude people were when they expected an answer to a question that was completely unrelated to my job. One big lady from Sioux City (I'll never forget this woman -- she wore a big pink and green moo-moo with a nametag that said, "Hi, I'm Louise from Sioux City") literally shouted me down because I didn't know what time Donna Fargo ("The Happiest Girl in the Whole U.S.A.") was performing. Her exact words, lol: "I'm trying to decide if I have time to eat or not, and you can't even tell me if I'll miss Donna Fargo, you stupid worthless idiot!" I wanted to tell her something like this: Frankly, ma'am, it wouldn't hurt you to miss a meal or two, so go enjoy the show. Fortunately (or unfortunately), I just shrugged politely and swallowed the abuse. Ever since, though, I've never forgotten that the toughest jobs of all are the ones where you have to deal with the public constantly. KHM, don't let the imbeciles get you down. Doc
Kellie, I FEEL YOU!!! I work at Target, as most of you all know. Well, back in August, we started letting people know about the change in the return/exchange policy. It didn't change until November. People still don't understand why they aren't special and why we treat everyone's returns the same way. One lady actually said to me, If you posted it anywhere around the store, maybe I would have known. I looked at her and said, It's posted directly behind me in giant letters, its on the back of your receipt, several times if you purchased alot of merchandise, AND it's on every register. It's not my fault you can't read. I get so frustrated with people. I FEEL YOU!!!!
6 years ago I worked for an HMO. and bc I speak 4 languages, they used to transfer even the languages I don't speak without even announcing the call!!!! For Italian & Portuguese natives, I spoke back to them in Spanish. The one I couldn't handle was Russian, but as luck would have it, I knew someone who speaks Russian & I conferenced her in so she saved the day.
A customer shopping in WAL*MART wants to know if TARGET or K-MART carry xxxx item... To benefit another retailer??? For customer service...OK...and maybe they will send us somebody. I will have the SERVICE DESK call for you... DON'T BOTHER, IF YOU DON'T KNOW THE ANSWER!!!!
I SO feel your pain, KHM! I worked in retail for 5 years and took an awful lot of crap from people who really should know better. But my favorite idiots were the ones I spoke to on the phone during my brief stint as a CSR for the local cable company (hey, I REALLY needed a job). People would call up screaming and yelling because their cable had been cut off, and when I'd pull up their account, I'd see that they hadn't made a payment in at least 4 months. I worked the 2-11 shift and had people call up to order porn who were too embarrassed to say the name of the movie, but eventually I'd torture it out of them. And of course, there were the people who wanted a credit on their bill for their service being out for an hour, which I was only too happy to give. Problem was, they didn't understand that their monthly charge for service (say $40) broke down to about $.06 per hour - that never went over well. They were usually expecting at least ten bucks, and always thought I was trying to cheat them. I quit that job in only two months - I never even made it out of training. I think the constant exposure to these slack-jawed morons was starting to erode my own intellect. We're surrounded by idiots, God love 'em.
Oh, my, GOD! You gotta hear this! I was just in Wal-Mart, returning the tow hitch for my truck that the lady assured me would fit my vehicle with no problem. (Why I listened to her, I don't know.) Anyway, I'm at the customer service desk and there is this harridan screaming her lungs out at the poor rep. Apparently, she purchased a combination safe from Wal-Mart recently. After locking all her valuables and important documents up in the safe, she realizes that the safe combination is now locked in there too. I guess she figures the grandmotherly lady working part time as a customer service rep has all of the possible safe combinations memorized? The rep politely suggests calling the safe company and giving them the serial number and the nitwit shrieks "You @#%&$ idiot! I peeled it off and put it with the paperwork!" I politely asked her if she could stop shrieking profanity quite so loud around my children. She started to retort but stopped when I cracked ALL my knuckles and just sorta smiled at her. She looked all around her for a moment and I whispered loudly "Go away." She did. The rep was all kinds of grateful that someone had intervened. Security shows up about 30 seconds later and, when we tell him what happened, he says: "Oh, HER again? That's the third time she's been in this week!!!" Some people are just too stupid to be allowed to breed........... Dancer
Dancer- How horrible can people be? On Friday, I had one of our regular customers come in and EVERYTIME I have to remind him he needs to pay first, and EVERYTIME he mumbles under his breath, well not this time: Me: Sir you have to pay first. Him: F*ck you (I ignored him and didn't authorize the pump, how bold of me) Him: (he throws $20 into my drawer and mumbles bitch) me: thank you (so now he puts his gas cap in he pump handle so he can go into the store and get a coffee, but in MY city it's a $5K fine if you walk away from the pump) Me: (running towards him going into the store) Sir, you can't walk away from the pump, it's against Dumbsville's law. Him: F*ck you (so I run over to his pump and remove the gas cap, it stops pumping gas at $5.41. He comes out about 3 minutes later, pulls the pump out of the truck(mind you he's in a company vehicle with the name ALL OVER IT) storms over to the booth and says "Give me my change you f*cking nitwit" I lost it, I proceeded to call him whatever name popped into my head, and told him if he EVER came back here I would call the police and have him arrested. Then I said "Have a great f*cking day Di*k" It felt good.
Inform your boss that you want to file a formal complaint with his company. See what your boss says. If he says "just deal with it", your boss is creating a "hostile work environment"............... See where this leads? Good luck. Dancer
Dancer- I wish my boss was that accessible. I haven't seen him in 3 weeks, I used to see him every payday, but he hired someone else to drop it off here. No my hubby is gonna take care of it, I have a feeling the guy was the owner. (Hubby and I work together).
Sorry you had to deal with such a rude person! I use to work in a gas station as an assistant manager while in college. Upper management supported their employees and worked hard to create a healthy work enviroment. If we had a customer who was verbally assaulting or degrading an employee on a consistant basis, we had the right to refuse service to them. If an employee was running a shift by him or herself, then he/she was in charge of the store during that shift. So if he/she felt like they were being abused by a customer, the employee had the right to send them on their way w/o service. Check and see if you are allowed to do the same thing. I feel for you and can relate with your story. lol I had to call the police and tell them I was assaulted by a guy with a donut and beef jerky stick. LOL He hurled them at me. The police gave the guy a disorderly conduct ticket and was never allowed in the store again. The memories...ahhhh.... hahaha
Bravo!!!!. I have wanted to do that so many times. He forgot rules #2. If you are going to behave like an ass, don't pull up in a company vehicle.
I resolve computer problems for users within 12 major grocery chains. I get the "This item has a new price and WE didn't enter it! It magically appeared!" Yeah, right. We didn't enter that! The system did it. .... I think not! In computer lingo, we call them I.D. (number ) 10 T. errors. Of course when you say it, they don't know what you mean by that. Put it on paper... ID10T. DUH! LOL
My tail of woe comes from having been a assistant manager at a Radio Shack. My advise to customers is that if you want to do a return and you do not have the recite, original box, and directions, don't bug the assistant manager or the part time help. You need to speak with a manager. A store manager can do whatever they want and if they say they can't just ask for the phone number and name of their district manager. One day I opened the store I worked in at 10 AM alone and greeted the morning rush of about 5 customers. An older man, you know the kind that is retired and gets up at 4:30 AM to listen to talk radio, steeped up to the counter and wanted to return a $15 watch that looked 6 months old. He had no recite, no box, and no directions. I said no. I have always been good at saying no, its just that I have never learned to say no in a politically correct manor. The next thing I know the watch went by my head at 40 miles an hour and impacted on the wall behind me. You know the wall that has the selves with the micro cassette tape recorders. Then the man left in a huff. All I could do was look at the next customer and say "next".
