Left a message on PFB in early July, just got a letter from Mr. Cook this week - four months? However, the CL increase, fee credits and "upgrade" to Platininum happened four weeks after my post. I use "upgrade" w/sarcasm because I've never heard of a platinum card w/a $1200 limit. Your letter will be read, your circumstances considered. Just remember that Cap1 has its builtin limitiations. I will not see an CL increase for about a year - it's randomly done "pro-actively". (I hate that word - means you're FOR being active. "Active" would suffice
PFB took about 3 weeks. Got a call from Mr. Cooke. Nice guy. Dropped my annual fee. That was my main thing.
I used PFB to get in touch with Cap 1, in late september. They just got back with me a few days ago. took about a month for me.
It took mine a good 2 months....and it did not work due to my CAP 1 is their Carnival Mastercard and Mr Cooke couldn't raise my limit for those cards!!!
I sent a letter via PFB on Oct 20th and I just received an email from Amanda Mays. I called and talked to her about my lousy $300 Platinum limit and she informed me that I wouldn't be eligible for an increase for six months but she will re-review my application without placing any hards on my credit report and will notify me within 46-72 business hours. I figure the worst she can say is "no." I'll let you know.