Just how exactly does Planetdeedback work? I went to fire off 2 goodwill attempts at 2 creditors. Both creditors do not show up iun the search function. It propmts me to go ahead and write a professional letter and mail it myself giving me PFB letterhead and a PFB reference number. I thought the letter was sent through them online, not snail mail. Should I still send the printed letter? How is this supposed to help me if the creditor does not have to answer through PFB? Could somebody give me a hand here?
PFB is a 3rd party...no company is required to respond... Also they DON'T have every CREDIT CARD/LOAN COMPANY listed... www.planetfeedback.com
Have gotten responses to PFB complaints to Fleet and Household. They seem to go to some special complaint mgmt people. Definitely worth a try if the company is already on there, otherwise just write a letter to "office of the president" of the company.
catleg, I just wrote a letter to Household today. What was your experience with them? Did they respond favorably and in a timely manner? Thanks
