Pfb Rocks-providian!!!

Okay, I have long been a Providian nay sayer, but I really have to give hats off to Planetfeedback and board members for encouraging me to register my complaint.

I have had a providian account for 3 years. Not only had I gotten pathetic credit line increases, but they had upped my interest rate to 25%!!!!! This was after they had charged me for one of their appliance club services when I had cancelled the program (watch out if you do sign up for these, as they will automatically renew unless you call first-which I had done, so...) The interest associated with that charge threw me over my account balance by 2$. So therefore, I was persona non grata.

Anyhow, I even have called customer service twice begging for some sort of props-CL increase, interest rate decrease.....

Well, One week after venting my frustrations via planet feedback, here is what they were able to do for me....

Lower the interest rate to......16.9%!!!! I know that isn't great, but compared to 25!!! I am sooooooooo, happy.

Waive annual fee and credit my account for the one just charged

Upgraded account to "Gold"

No CL increase since I just got one (100$ ) last month, but told me to call back in Oct.

So here it is....Planetfeedback works. And thanks for the words of encouragement here to give that option a whirl.

 

Thank you so much Nana!

I think that this really goes to show how effective Planetfeedback is-I have gotten absolutely nowhere with customer service w/Providian.

My track record with PFB has been excellent in terms of producing best results. It has worked before w: Bank of America, Southwestern Bell (helped get a hard inquiry deleted) and Delta Airlines. No luck w/ GMAC though.

Anyhow I encourage everyone to use this service frequently. It has worked in what I thought was an impossible situation.

 

Thanks. They also gave me a grace period as well.

I am thrilled w/planetfeedback on this one. Can you tell