How long after you have sent a letter via PlanetFeedback is it that you hear back from the company? -Om
It really depends on the company. They sometimes send Emails, somtimes snail mail, so response time varies. With Capital one, I got a response within a day. I wrote two letters to the DMV, and got a reponse within 2 weeks both times. My letter to AT&T was never answered (7 months). -Roman
Sorry it took so long for me to respond. I sent a letter last week, and received a response tuesday via mail. Thanks.
Cap 1, 1 day Mr. Miller Cap 1, 2 days Mr. Cooke Visor handspring (denied rebate) 4 days three weeks to resolve favorably. Marriott 8 days Pacific Sunwear 2 days, 1 week to resolve. I have always received good results with Planet Feedback.
My Cap One complaint was answered by e-mail and telephone on the same day (on two separate occasions). Positive results. My Providian complaint was answered by snail mail two to three weeks laters (on two separate occasions). Negative results. My Citibank PFB request was answered by phone the next day. Excellent results. My BofA compliment was answered by e-mail the next day. The same letter was answered by snail mail the next week from the CEO of BofA, Mr. Lewis. I couldn't believe it. His ink signature on his personal letterhead (water sealed paper and all)...
Capital One: same day - request under investigation Household Bank: 1 day - request approved Chevron: 2 days - request denied Citibank: 5 days (in all fairness, I wrote this right before Labor Day) - request approved Direct Merchants Bank: 2 days - request denied Juniper Bank: 2 days - request approved AMEX: 1 day for "looking into it email" no word since 8/23 No response: Risk Management Alternatives 9/5 Monogram Credit Card Bank of Georgia 9/2 First Union 8/24 Providian 9/1 Steph
