PFB turn around time????

Discussion in 'Credit Talk' started by Om, Sep 12, 2001.

  1. Om

    Om Well-Known Member

    How long after you have sent a letter via PlanetFeedback is it that you hear back from the company?


    GEORGE Well-Known Member

  3. romanduv

    romanduv Well-Known Member

    It really depends on the company. They sometimes send Emails, somtimes snail mail, so response time varies.

    With Capital one, I got a response within a day.

    I wrote two letters to the DMV, and got a reponse within 2 weeks both times.

    My letter to AT&T was never answered (7 months).

  4. keltexx

    keltexx Well-Known Member

    Can you tell us who you wrote? It really isn't a function of pfb, its the creditor.
  5. Om

    Om Well-Known Member

    I sent a letter to CITI. I am just trying to get a ballpark idea before I call in again.

  6. mother2

    mother2 Well-Known Member

    Sorry it took so long for me to respond.

    I sent a letter last week, and received a response tuesday via mail. Thanks.
  7. amaineman

    amaineman Well-Known Member

    Cap 1, 1 day Mr. Miller
    Cap 1, 2 days Mr. Cooke

    Visor handspring (denied rebate) 4 days
    three weeks to resolve favorably.

    Marriott 8 days

    Pacific Sunwear 2 days, 1 week to resolve.

    I have always received good results with Planet Feedback.
  8. marci

    marci Well-Known Member

    My Cap One complaint was answered by e-mail and telephone on the same day (on two separate occasions). Positive results.

    My Providian complaint was answered by snail mail two to three weeks laters (on two separate occasions). Negative results.

    My Citibank PFB request was answered by phone the next day. Excellent results.

    My BofA compliment was answered by e-mail the next day. The same letter was answered by snail mail the next week from the CEO of BofA, Mr. Lewis. I couldn't believe it. His ink signature on his personal letterhead (water sealed paper and all)...
  9. author_22

    author_22 Well-Known Member

    Capital One: same day - request under investigation

    Household Bank: 1 day - request approved

    Chevron: 2 days - request denied

    Citibank: 5 days (in all fairness, I wrote this right before Labor Day) - request approved

    Direct Merchants Bank: 2 days - request denied

    Juniper Bank: 2 days - request approved

    AMEX: 1 day for "looking into it email" no word since 8/23

    No response:

    Risk Management Alternatives 9/5
    Monogram Credit Card Bank of Georgia 9/2
    First Union 8/24
    Providian 9/1

  10. author_22

    author_22 Well-Known Member

    Oh my Sterling question was answered the next day, as well as my compliment.


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