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Discussion in 'Credit Talk' started by Om, Sep 12, 2001.
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I'M STILL WAITING...FROM MAY, JULY, AND AUGUST ON MOST OF MINE...
It really depends on the company. They sometimes send Emails, somtimes snail mail, so response time varies.
With Capital one, I got a response within a day.
I wrote two letters to the DMV, and got a reponse within 2 weeks both times.
My letter to AT&T was never answered (7 months).
Can you tell us who you wrote? It really isn't a function of pfb, its the creditor.
I sent a letter to CITI. I am just trying to get a ballpark idea before I call in again.
Sorry it took so long for me to respond.
I sent a letter last week, and received a response tuesday via mail. Thanks.
Cap 1, 1 day Mr. Miller
Cap 1, 2 days Mr. Cooke
Visor handspring (denied rebate) 4 days
three weeks to resolve favorably.
Marriott 8 days
Pacific Sunwear 2 days, 1 week to resolve.
I have always received good results with Planet Feedback.
My Cap One complaint was answered by e-mail and telephone on the same day (on two separate occasions). Positive results.
My Providian complaint was answered by snail mail two to three weeks laters (on two separate occasions). Negative results.
My Citibank PFB request was answered by phone the next day. Excellent results.
My BofA compliment was answered by e-mail the next day. The same letter was answered by snail mail the next week from the CEO of BofA, Mr. Lewis. I couldn't believe it. His ink signature on his personal letterhead (water sealed paper and all)...
Capital One: same day - request under investigation
Household Bank: 1 day - request approved
Chevron: 2 days - request denied
Citibank: 5 days (in all fairness, I wrote this right before Labor Day) - request approved
Direct Merchants Bank: 2 days - request denied
Juniper Bank: 2 days - request approved
AMEX: 1 day for "looking into it email" no word since 8/23
Risk Management Alternatives 9/5
Monogram Credit Card Bank of Georgia 9/2
First Union 8/24
Oh my Sterling question was answered the next day, as well as my compliment.