Planetfeedback is the best!

Discussion in 'Credit Talk' started by Cyprigirl, Jun 4, 2001.

  1. Cyprigirl

    Cyprigirl Well-Known Member

    I sent a stinging letter to Sprint PCS on Friday and sent a personal email to the CEO, I found his office email address, about their poor customer service and what I think is deceptive billing practices that made my bill outrageous!

    Guess what? First thing, this morning I got a call from the Executive Offices of Sprint and they apologized, gave me the credit I requested and said they would address the customer service issue with the representatives.

    Finally, after being with Sprint for a year, I got the respect and treatment that a consumer should be afforded by a company.

    Thank you Planetfeedback!

    A tip to all, buy shares of stock in a company you do business with regularly, they are apt to take you a bit more serious when you have complaints.

    Just food for thought, someone past that along to me years ago and it really does work.

    Unfortunately, I don't know of any publicly held CAs, do you?


    Cyprigirl ;)
  2. Jim

    Jim Well-Known Member

    Good for you!!!

    Last week Sprint cut my service off for a couple of hours due to my forgetting to pay the May bill. OK, I made a mistake.

    When I called; the rep tried to charge me $5 for the inconvenience to Sprint. I threatened to cancel the account on the spot.

    The result was that the supervisor I then spoke to gave me a free month of service worth $44 and there will be no $5 fee.

    Sure, I was late paying but I felt Sprint owed me notification before they cut off service.
  3. Cyprigirl

    Cyprigirl Well-Known Member

    Sprint Pcs customer service is very suspect at best.

    They can be impossible and it seems they cannot resolve anything without involving a supervisor.

    Cyprigirl :)
  4. VJ

    VJ Well-Known Member

    Also be aware Sprint pcs has a retention dept, affectionally known as the salvage dept.If Sprint Pcs was a credit card company, I believe they would get the award for " Worst Customer Service Known to Mankind."

    In fairness, retention did reduce my service charges to $50.00/mo for 1000 anytime long distance minutes,without a contract.

  5. Cyprigirl

    Cyprigirl Well-Known Member

    Thanks for the tip! I will definitely keep that in mind, my contract expires next month.

    Cyprigirl :)

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