This is both off-topic and on-topic. It's off-topic because I didn't use PlanetFeedback with a credit-related company this time. It's on-topic because PlanetFeedback is one of the most popular tools Creditnet members use. That being the case, I thought I would testify to that site's overall effectiveness generally. I had a long-term problem with Northwest Airlines regarding a couple thousand frequent flyer miles -- not a huge issue, but something I wanted to confront regardless. Where toll-free customer service and regular snailmail correspondence had failed in the past, a letter via PlanetFeedback.com last week succeeded beyond my expectations. Count me as a newly-converted believer! In case anybody's interested for whatever reason, here's the letter I sent: http://www.planetfeedback.com/share...2313-1-0-0-20-0-fb_date-desc-184436-0,00.html I would have never found PFB had it not been for Creditnet, by the way, although I've long forgotten who it was who first posted about the site. Regardless, thank you. Doc
I liked your letter, it is nice and to the point. I agree, Planetfeedback is great. I hang around the credit card pages of the site, and you should read some of the horror stories. Congrats on your success, you deserve it.
What he said That so true! It works well with credit related and non-credit related. I've had success with Harrah's in Las Vegas, Chuck E. Cheese Restaurants, Inn Of The Mountain Gods (a moutain resort out of El Paso) and the awesome Capital One. Had some failures, too, but it is certainly worth the effort to give it a try! They ask you to report everything through them so that the public is very aware of every step...from step 1 and the company's response!
Re: What he said Don't forget you can use it for compliments, as well as, complaints. I sent the CEO of JC Penneys a PFB letter about a sales associate that went way beyond the call of duty to help me.
