Discussion in 'Credit Talk' started by FeliceRodo, May 26, 2001.

  1. FeliceRodo

    FeliceRodo Well-Known Member

    Talked to Mr. Miller and found out the service is really a public relations helper for companies who want to smooth relations with cranky customers. For people like me who inquire about better terms and credit line increases on my credit cards, unless the card agreement changes, nothing I can write in my letters to these companies will force them or persuade them to do anything for me.
  2. NanaC

    NanaC Well-Known Member

    Well, it sure did the trick for me...are you saying you requested assistance and that they said none could be given?
  3. breeze

    breeze Well-Known Member

    I think all of the conversations and calling people by name on here will shut down the PFB route to better terms. These companies read these boards!!

  4. FeliceRodo

    FeliceRodo Well-Known Member

    Right. In my situation at least nothing was done for me. I was told better terms and increases on my credit card was coming, and none of that ever happened. I was frustrated and now even more so in the feedback letter from an executive with my credit card company, who was very polite but said nothing. He asked if there was anything he could do but would not back up the reps and what they were saying. So there.
  5. NanaC

    NanaC Well-Known Member

    I see..that's a shame..though it appears that this is less common response than most of us had....:(
  6. NanaC

    NanaC Well-Known Member

    I'm not disagreeing but it occurred to me that, if this has been brought about because they hired a public relations firm, then they would be actually glad to see that the public relations, for the most part, are improved if they are to read here.

    But, then, what do I know? LOL
  7. bbauer

    bbauer Banned

    But then what do I know? (LOL)

    Nana, I think you are right on target with your comments prior to the above.

    What you said makes a lot of sense to me
  8. breeze

    breeze Well-Known Member

    I think you know a lot, NanaC! :)

    But, to me, it seems like the things we've used here and discussed at length - like calling Providian's retention number directly - didn't I read a few days back that the number had been disconnected? and now this - after discussing Mr. Miller by name, suddenly he is just a PR person, not someone who can make changes on the accounts? He has certainly obtained better terms for others. I am just guessing, but I guess the pattern will become clearer over time - if it exists at all.

  9. NanaC

    NanaC Well-Known Member

    Breeze: Awww, thanks!

    I agree with you about the pattern becoming clearer over time. It certainly benefits us to keep an ear out for the result of others right now to see if this is occurring!

    Good point, my friend!
  10. marci

    marci Well-Known Member


    I dialed Providian retention a few days ago and I got through just fine.


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