I have been dealing with this issue for some time, and am starting to get frustrated. I don't know what to do next. Here is the situation: Hubby had an account with MBNA which was charged off, after being sold a few times it is now with NCO. NCO is not reporting, MBNA is. MBNA will not deal with me, say I have to deal with NCO. I have nver heard from NCO re this...DOLA is 11/97. Anyway...with some help, I sent a validation letter, then the estoppell and finally a letter basically stating that they have violated my rights (intent to sue?) They have never responded. However, in this process they did send me a collection notice in which they have changed the account number...MBNA states this is normal. So I started the procedure again with this new account number. However...the address that the person who was helping me had me send the letters to is different from the one on the collection notice...I did send CRR and they were signed for. Do I need to start over and send the letters to this other address? I am getting to the point where I am considering just paying them to get it over with. We wanted to buy a house this spring, but if I have to start all over it is not going to happen...this is the only problem on his report. I have tried to contact the person who was originally helping me but have receieved no response. Someone please help me! Larissa
Send a validation to MBNA. Although they don't have to comply, maybe they will. It's possible they don't have records any longer and may respond as such. If they do, then send a copy of that to the cra and demand deletion. Short of paying, I don't what else you can do. And then if MBNA doesn't respond, you can send a letter to the cra stating that they can't prove the debt so it must be deleted. If it comes to this, make sure you send a copy of the validation you sent and a copy of the crrr.
MBNA will not respond.. The only record that they have is the phone number to NCO.. NCO purchased the Debt from MBNA .. and all dealings will have to go though NCO...
I have called MBNA...they have record of the account, but as RubyJean said...they tell me I have to contact NCO, but only have a phone number. So I got the address from "someone" and sent my validation letters...they still have a week on the third letter. But now I got a collection notice from them and the address is different, which is what I am concerned about. Plus the "someone" is no longer responding to my emails, I need to know what to do if they don't respond at all. I would pay it if I could, but I don't have that kind of cash, and I really need to buy a house! I need help! Thanks Larissa
They do, they just won't talk about it with me. I can look up the info on the account on their web site. What do I do?
When the week is up I would send copies of every letter you sent as well as copies of the certified mail receipts to the cra, with a letter stating if the ca can't verify info being given by the creditor, then they cannot report it. Delete. You can also send 1 more letter to MBNA stating they may be liable for violations committed by any collector that they have forwarded this to. And that the collector has seriously violated the FDCPA and your rights. You are therefore once again demanding validation of this account.
Send your letters to any CRA listing this as an open collection. Send estoppell letter to NCO. This "account has been transferred to NCO and is no longer our account" is the M.O. of NCO, they are the worlds largest collection agency. If you sent your letter to the original address from the first dunning letter you received it is required that NCO validate. Having many locations doesn't matter it is all in the same NCO database. If NCO continues to report without validation they are in violation of the FDCPA, if CRA continues to report they are in violation of the FCRA. Count the violations X $1000.00 find a good attorney that will take this or file pro se and use your settlement towards your down payment. Invite me to your housewarming.
Tell the CRA that it is a fraudulent account. Send letters every thirty days asking for proof of the alleged debt from the creditor reporting the information. This will build a good paper trail to give you ammunition with the CRA's... If you get any lip out of NCO Financial, Their address and legal representative is: NCO Financial Services (BONDED) PO Box 7627 Fort Washington, PA 19034 Attorney Joshua Ginden - 215-793-2359 - direct Kathy Bergard Asst X2110 Negotiations would be almost impossible or too risky. For starters, if NCO has bought the debt, MBNA can't do anything, but if they are reporting false and misleading information to the CRA, they have a responsibility to remove the incorrect information. Secondly, NCO's corporate office is located in Pennsylvania. It would be impossible to do anything with a restrictive endorsement, since PA does not see them as a valid contract.. My advice is to attack the CRA and the credior for reporting the information. The CRA has a responsibity, after being notified by the consumer of fraud, to verify the validity of a debt beyond their normal verification procedures. One simple verifcation letter will probably not do the trick. It may take several rounds and some phone calls to the CRAs legal dept to get anywhere..
Thanks everyone for your responses, I really appreciate it. LKH -do you know if there is an example of such a letter anywhere that I could use? I have sent no fewer than 5 letters to NCO and have recieved no responses from them at all. This debt is old, in fact the SOL runs out this year, so then as far as I am concerned they are SOL if you know what I mean. Worst case it will come off his credit all together in 2 years. They have violated his rights however, I can count at least 6 violations. I was just hoping to get it taken care of without actually having to sue. Ah well, if that is what it takes. Thanks again Larissa
Remember to send all your correspondence CRRR (Certified, Return Receipt Requested). You will get a receipt in the mail after it is delivered. If you don't send it this way, they can claim they never got it. Same goes for mail you receive, by the way. If they're not sending stuff to you CRRR, you can claim you never received it. -ingenue
Thanks! I did that, and have all the reciepts! The problem mainly lies in the fact that NCO is not reporting anyway, MBNA is, and when I talked to them, they said that when NCO informs them that I have paid it, then they will update the status. Wierd I know. Larissa
What does paying NCO have to do with MBNA updating their records, unless of course, they really didn't sell to NCO. I suspect that is the case. When you send a letter to MBNA, you might also ask for proof that this account was sold. I bet you won't get it. The letter to send to the cra's is in the letter section. It is the one that was entered on 12/12.
Not a soul will be able to prove the debt is yours in the first place. Your focus needs to be on the CRA and the creditor reporting the information. More importantly the CRA, since it is what everyone else cares about when it comes to your credit. Let the CRA know that absolutely no one will send you proof that you owe anyone a debt. Therefore, you have no reason to believe that the debt is yours and you would now like the FRAUDULENT information removed immediately or face legal action. Lizard king, LKH and others have had great experiences with dealing directly with the CRA, sometimes threatening or using legal action at times. Do what is necessary, but just do it. You have nothing to lose..
This seems to be the way of MBNA. I have a similar situation with similar dates too. Collections isnt reporting but MBNA is. So I am starting to work on the account as well and I'll keep you posted. Thanks
Thanks Hermit. Please let me know what happens. I would be very interested to know. So now we are thinking that MBNA actually still owns the account? Maybe RubyJean could shed some light on this.
MBNA doe not own the account.. When the accounts are charged off, they are sold to Collection Agencies, NCO is one of the Companies who buy the accounts.. From the point that the account is sold, MBNA will not have any information other than the Date tht the account was sold, the amount that was charged off, the Name of the Collection Company , along with the Collection Companies Tel Number...That is all the information that they have.. It will be reported to the Credit Reporting Agencies as a Charged off acct with MBNA, and MBNA will not delete it... At the time that it is charged off, it has been 180 days , there has been plenty of time to make arrangements, ect..
I understand this rubyjean, thank you for your input. I realize I messed up, this was 5 years ago, and I am trying to make ammends, but what I want to know is...what good does it do me to pay NCO unless the MBNA account will then show PAID CHARGEOFF at least? And how can I be assured that this will happen if I can't even get validation from NCO. Who is to say that if I pay them I won't just be throwing Money down the toilet? This is what I want to know? I appreciate everyone's assistance! Larissa
Excuse me, but if the account was sold, it needs to be accurately reported by MBNA, which would be "acct. sold or transferred". Reporting it as a charge off only is not accurate.
Ok, then how does it look to a creditor? Can they tell whether it is paid or not? The only reason we care is to get a mortgage and they require all Chargeoffs to be paid. Thanks