Equifax and Capital One Announce Partnership To Provide Personal Credit Solutions To Capital One Customers August 14, 2002 â?? Equifax Inc. (NYSE:EFX) and Capital One (NYSE:COF) announced today they are partnering to provide personal credit solutions that will enhance consumers' credit awareness â?? and show ways to improve credit scores. The first product resulting from the partnership, CreditInform, provides consumers a customized, easy-to-read Equifax credit profile that includes their credit score and personalized score analysis. Enabling consumers to see what creditors and lenders see on their credit reports, CreditInform also features these additional benefits: Access to a Credit Analyzer, an online analytical tool allowing consumers to create "what-if" scenarios and see first-hand what factors affect their credit score; Quarterly updates that can alert consumers to potential identify theft. The quarterly reports will show credit score changes, credit file changes and any new account openings; Consultations with Credit Education Specialists at a toll free number; When registered, customers can access services and additional information online at www.mycreditinform.com , a website designed to answer consumers' questions about credit. "This alliance provides an excellent opportunity for us to extend direct- to-consumer products and services into a new market, continuing to enable, enlighten and empower consumers in protecting and managing their credit health," said Virgil Gardaya, general manager of consumer services at Equifax. Jory Berson, Senior Vice President at Capital One, echoed Mr. Gardaya's sentiments and added, "We hope our customers will take advantage of this product since it can help them enhance their credit and financial awareness. In addition to monitoring against potential fraudulent activities, CreditInform will help demystify the credit scoring system for consumers as they learn more about the credit scoring process and what factors influence their credit rating." Capital One is marketing these services to new and existing credit card customers.
Nextcard had a similar deal with Experian. When it didn't work (which was often), Experian said it was the fault of Nextcard and to call them. Nextcard said it was the fault of Experian and to call them. I eventually found out that the customer reps for both this service and the regular Credit expert were all in the same room and all of them handled calls that came in, both the regular Credit expert and the Nextcard credit expert. Finally cancelled and got all my money back. It just quit working.
