I mailed a dispute on Jan 13th of this year to Equifax. According to my green card they received it on Jan. 16th. I used the last confirmation # from my Jan 5th report to check online to see if an investigation was started. I checked everyday. On Jan 26th after not seeing one started I called Equifax and the rep told me that the item (only 1) was verified. This was the dispute that I sent in a letter from Citibank Student Loans as documentation. I then had her start another investigation for me. Immediately after I got off the phone with her I went online and checked to see. She had given me a new confirmation #. I used that # and sure enough an invetigation was started. Yesterday, Jan 29th I received my updated report, dated Jan 24th (the result of my Jan 13th dispute). Remember,Jan 24th was two days before I called. I just went online and checked with the confirmaion # she a gave me on Jan 26th and yes it was still being investigated. Then I tried the confirmation # from the January 24th report, then I tried the # from the Jan 5th report. Guess what. All of those #'s were different and ALL of them made the screen come up saying investigation in progress. SO THERE IS THE PROOF THAT AN INVESTIGATION WAS NEVER STARTED. WHEN I KEY IN THOSE OLD NUMBERS THEY CONFIRMATION # ON THAT INVESTIGATION SCREEN IS THE ONE SHE GAVE ME ON JANUARY 26TH. SO IF ONE HAD BEEN STARTED BEFORE THEN I WOULD NOT OF BEEN GIVEN THE OPTION TO START A NEW ONE ONLINE LIKE I HAD ALL THE OTHER TIMES. NOW WHAT CAN I DO?????