RE.Taken from : http://www.jsonline.com/bym/career/feb03/120685.asp 1*because more emphasis is put on adhering to internal corporate practices than to developing positive relationships with customers. 2*That demonstrates respect for your customer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 1----------------This is the trouble with corporate america today. 2----------------and there is little if any respect for customers. The END ************************* LB 59