We have a Citifinancial 2nd mortgage and they recently contacted me about qualifying for a lower rate, blah blah and I told them I wouldn't mind looking into it but didn't want to finance any more than I currently had. Well, the guy who contacted me (they called me with this offer) said he was reviewing my account etc. Turns out he was "mistaken" and the interest he offered me was HIGHER than the 13.5% that I had. Needless to say, I now have a new hard inquiry that really ticks me off! Do I have any recourse here? Thanks for any tips.