Hello all, just need some advice on how to handle this situation. I heat my home with fuel oil. I am on a budget plan with a company. I make a monthly payment year round and they delivery automatically once a month during the winter. (it's a way to spread the bill out ) Anyways, this year the company claims to have made an "extra" delivery of over 200 gallons of fuel oil.I never recieved a reciept for this delivery and the delivery itself makes no sense (I have never needed 2 deliveries in one month and I have never used more than 180 gallons in a month anyways.) 1) do they have to provide proof of this delivery? -the cost of this delivery is around $300.00 , not a lot of money, but enough to make me mad. 2) I have paid off the rest of this winters bill and now the account only has this one delivery left, but I want to fight it. How can I be sure it was put in my tank and not the wrong house or worse yet, stolen by the delivery driver? Any help will be greatly appriciated, I just don't want this to show up on my hubbies credit report as late (they report to all 3 if you are late) Thanks a bunch ahead of time. (Trying to stop the bad from getting on the report in the first place.)
Do you normally sign for each delivery? If so, then it should be easy... ask them to provide a copy of the receipt with your signature on it. If not, still ask them to provide a copy of the receipt for the delivery in question. At least you can then verify that it shows your name and address on the receipt. When you get it you can inspect it to see if there is anything unusual about it. Also definitely let the company know that you're disputing this bill. Don't just ignore their calls and mail about it. If you communicate with them about it hopefully they'll be willing to work with you instead of just sending you off to a collection agency and reporting to the credit bureaus. HTH, Brett
Hi thanks so much for the response. To your first question, no , I don't sign for the deliveries. They delivery the fuel and stick a reciept between the front doors. I am always home so there is no way I would have missed him, especially since i know i was home on that paticular day. To the second piece of advice, I just typed up a letter to send them basically saying that I would like a copy of the reciept for that delivery and that I am disputing this paticular delivery bill. I also told them that I would find another company to deal with and to make no further deliveries. I am upset about this and have decided that the convience of the monthly bill is not worth the chance of having this happen agian. I learned a little lesson from this, trust no one...lol
If you communicate with them about it hopefully they'll be willing to work with you instead of just sending you off to a collection agency and reporting to the credit bureaus. BrettS ================= It's B/C of this sort of BS that reporting and scoring is a fleece.
