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Discussion in 'Credit Talk' started by Austin, Mar 30, 2001.
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I ran into the same problem with Transunion. It seems that the main CRAs have branches or divisions that are responsible for certain demographic areas. I think that since they are smaller and probably not so automated that they can't handle phone requests. I had to do everything by mail with them.
They lied. Experian contractor in the east coast area:
CBA Information Services
(Ignore the voice prompts, choose ext. 5 to speak w/ a human. If they disconnect you for "huge call volume", simply hang up & call again).
I live in New England and dealt with Experian on the phone. It was not a "branch." They were extremely accommodating and helpful. I had a corrected, with some deletions, report within six days of my phone call.
i got the same Cherry Hill letter. I sent my last dispute to them.
good luck trying to get a real live rep on the cba/experian line. They are by far the most difficult agency for me, loads of mistakes, and they verify everything, no matter what (at least in my case.)
Plus everyone seems to pull that report for me
hmmmm I wonder if going through Experian's customer service (not toll-free) number in Allen, TX would do any good?