FNANB aka First North American National Bank sent a letter saying they are raising the interest rate on a family member's account to 29% from 19% citing information in their Transunion credit report. We pulled the credit report today and there is nothing negative or different on it so they are scammers. FNANB is a bank that will jack up your interest rate unfairly, in my experience Direct Merchants Bank does this also.
Probably your using too much credit. thats a negative. Many things that can be looked upon as negative.
Are you working on paying it off? I would make that my full-time job until the balance is 0%. 19% was bad enough. Cut up the card and put all the extra money toward paying the balance off.