I applied online with dell and rec'd approval. I tried placing order online and had problems, cannot process. I called and they were finally able to find the approval. I gave them the order and wanted two peripherals, wireless network card and router, he couldn't find and then said I have to transfer you and they will add on to your order. I gave the other guy the order and he said my order was pending review of credit. Hey wait a minute I thought I was already approved for up to $5,000. What's the deal here, am I approved or not? Are they jerking me around?? Is an approval an approval or can they said you're declined after they say you are approved??
MBNA had a fit when i tried to ship an item to my gf's house. They cancelled the account, i had to call them and go through nazi interrogation to get the account re-activated..
I have great experiences with Dell, so I think your situation is probably a *glitch* of some kind. Call Dell back and give them a chance to correct the problem. They are GREAT, and I have never had any problems with them. Also, it could be that your credit score wasn't high enough to get the financing from MBNA. But Dell has their own in-house financing dept. to handle *special* accounts. It could be that they're setting up your account through Dell Financial Services. In that case, they will send you a letter via email which you will have to reply to before your account is *officially* approved. Like I said, Dell is great! Calmest_LA
Calmest_LA, Dell Fianciing Plan is handled by CIT OnLine Bank.NOT MBNA. Minimum purchase amount of $500. Annual percentage rates range depending on credit worthiness of applicant, as determined by CIT OnLine Bank Availability may be limited in some states. Monthly payment based on 13.99% APR FOR QUALIFIED CUSTOMERS. OFFER VARIES BY CREDITWORTHINESS OF CUSTOMER AS DETERMINED BY LENDER. Under 90 Days Same-As-Cash feature, interest accrues during first 90 days if balance not paid within 90 days. Customers not eligible for 90 Days Same-As-Cash feature may be offered standard 48-month financing with APRs ranging from 16.99% to 26.99%. Example: $ 1650 purchase price, at 19.99%, 48 monthly payments at $ 51. Taxes and shipping charges extra and vary. From CIT OnLine Bank to U.S. residents with approved credit. Ron.
If you are approved go and call Dell Financial. There is still the loan agreement that you have to okay and a final process of an ID check. Your order is on hold until Dell Financial okays the loan. If you prolong this part of the transaction, you order will be cancelled. When you placed an order with Dell, a track number should have been issued. This will tell you if your order is in the system and it's status. Dell Finanical has their own website, so go there for more info. In my experience the communication between Dell Financial and Dell Customer Service is not very good. Once you get a hold of Dell Financial your loan and order should be smooth sailing. Best regards, Mirage
Finally after about a dozen phone calls to dfs I got it straight. First told me to that they were sending me an email and that I had to reply to the terms of the loan. I got the email and there was no reply button. Called back and was told have to go to verification, then they put someone else on the line that asked for my name address phone #, ssn, date of birth, how long I had lived at my address, what was my previous address and then came back a few mins later and said everything was fine and that he had noted my account. Then I called back and said okay I accept the terms and the lady released my orders from the credit hold. Items are now in production. They really put you through the ropes to get a computer, don't they.
jtw, yes they do. I had the same problems, but once they okay your loan the production side is smooth. Double check your order with them. This loan is non-reporting so yo will get no FICO credit. But look at this way, it's a hidden loan which will keep your balance to debt ratio in check. Pay this loan quick as the APR will kill you. I myself will have this paid off within the year. Best regards, Mirage
I have a loan through Dell Financial and it does report. I have seen it on Experian since it was opened in 10/01. They pull from EXP when you apply, so that may be why. I can't remember if they are reporting to TU or EQF, but they have not updated since the loan was opened on EXP. So my score is probably being suppressed a bit because it looks like I owe way more than I actually do. I do agree about the APR! I have the standard 4-year loan at 16.99%, so I'm paying it off in a year too. **EDIT** Just checked Equifax and it does not report there.
thanks for your reply mirage, had to go thru it with citibank (see my post). i called today to make sure the override approval didn't get kicked out. it's still approved as of today. hopefully i'll get my card soon. cust service still doesn't have the info but citi rep today said it takes 3 to 5 days. also got upgraded to cap one platinum from my classic card. combined and combined and asked for increases over past 2 years. finally arrived with a $5100 limit, started with $200 limits. thanks to mr miller and mr cooke and combining 5 accounts and getting increases on everyone of them at 6 month intervals i got what i wanted. i was persistent. apr for purchases is 9.9 and cash 19.8 ouch!!, 0 annual fee. best card in my wallet so far. Now if I can just get everything to a zero bal or paid off I could get the grand daddy of all cards: american express. Their card is my most desired pursuit but shot down twice this year for bal to limit ratios and inquiries. Still hoping though.....
My DFS loan has not reached any of my CRAs as of last month. But I will be checking CE just in case. Yeah that APR is a killer. Question- anybody here paid off a DFS loan and bought another computer via DFS but with a lower APR. In short does a good payment history carry any weight with DFS? -Best regards, Mirage
