Friday evening I still didn't have the card but I had a sales pitch from them for insurance. About an hour later, in the middle of fixing dinner, I had another sales pitch from them, again for insurance. I was angry by then, being in the middle of something, and told them I wasn't interested and didn't appreciate them calling at 8:00 at night. Anyway, I called Sears and they had mailed the card to the wrong address! I gave them the correct address over the phone twice and faxed it in to Sears bank twice! They still couldn't get it right. It's nice to have their card but if the trouble getting it is an indication of their customer service, I don't know.