I have read several comments on cell phone service, etc. on the board. I have sprint pcs, and had to pay a $250 deposit in Aug. 99. I thought I would call today and ask them to refund the deposit, based on the fact that my credit has improved a great deal and that I've been a customer for over 1 yr, never late, and usually pay over the amount (not that .75 matters much). So, I call, and Sprint declares that my account has never had a deposit and I shouldn't have had to pay one to begin with. I'm like, "huh?" My AMEX bill says otherwise. What a hassle -- now if I can prove to them that I actually paid, I will get my money back... the rep stated that perhaps the deposit was for the phone, I replied, that what she said really didn't make any sense, since I totally paid for the phone... she then agreed with me. Any suggestions from you ex-sprint employees and others? Thanks!
The sprint reps are notoriousl Dont listen to the sprint reps. It has been my experience that the sprint reps are some of the dumbest reps I have ever dealt with. I love the service etc, etc. But many of their reps are morons. I would call back and speak with a rep or ask to be transferred to their bill dispute dept. Good LUck. roni
Did you pay your deposit at Radio Shack or over the phone with a representative? If the latter, I would suggest you call back and ask to speak to someone in the credit dept. Explain when you paid your deposit & how much. They may need your credit card number, but they should be able to research your deposit. It is obviously a misapplied payment. If the rep cannot assist you, ask for a supervisor. If you paid your deposit at Radio Shack, see if you can find your receipt. There is a reference # or something like that on the receipt. The Sprint rep should be able to assist you with that. Good luck!