Here is what happened; I was going to order my credit score at my fico so that I could have a baseline from now and later to see how I was doing. However I have a trial membership at privacy guard and I notioced that I could get my credit score from experian and transunion for 10 dollars "I know that this are not acurate" I just wanted to have a idea about where I was at. I went ahea and purchased this feature plus added te what if for a aditional 3 dollars making the total 13 dollars. I noticed my browser refresh two times so I got curios and decided to check my debit card, to my surprize there where two charges of 13 dollars. I closed the browser and called Privacy guard. After getting the run around anc calling several numbers I was unable to talk to someone that could help me. So I decided to access privacy guard to see the credit scores I had bought, well to my surprize they where not there the second time around. If that was not enought I check my debit card and this time they had charged me a total of 4 times 13 dollars???? I called agai and finally got to Peter "supervisor" on the Credit info department. I wish I have never talked to him, basically his point of view was that I pressed refres four times and altough it might have been by mistake tough luck they would not do a refund. He was rude and honestly did not seem to care for me as a customer. He was more interested on keeping the four 13 dollar charges than making sure a customer got any satisfaction. He was honestly down right rude. So now it seems that I am out of $52.00 and the worst part is that i never got to access my points. Moral of the story, stay away from companies that have no interest on solving simple problems and the only thing they seem to care is their bottom line.