Stay Away from Privacy Guard

Discussion in 'Credit Talk' started by fxs158, Sep 8, 2003.

1. fxs158Well-Known Member

I am furious with their customer service, this people are out to get your money peiod. I guess I should have stayed away when I saw the one dollar charge for a trial.

Here is what happened;

I was going to order my credit score at my fico so that I could have a baseline from now and later to see how I was doing. However I have a trial membership at privacy guard and I notioced that I could get my credit score from experian and transunion for 10 dollars "I know that this are not acurate" I just wanted to have a idea about where I was at. I went ahea and purchased this feature plus added te what if for a aditional 3 dollars making the total 13 dollars.

I noticed my browser refresh two times so I got curios and decided to check my debit card, to my surprize there where two charges of 13 dollars. I closed the browser and called Privacy guard.

After getting the run around anc calling several numbers I was unable to talk to someone that could help me. So I decided to access privacy guard to see the credit scores I had bought, well to my surprize they where not there the second time around. If that was not enought I check my debit card and this time they had charged me a total of 4 times 13 dollars????

I called agai and finally got to Peter "supervisor" on the Credit info department. I wish I have never talked to him, basically his point of view was that I pressed refres four times and altough it might have been by mistake tough luck they would not do a refund. He was rude and honestly did not seem to care for me as a customer. He was more interested on keeping the four 13 dollar charges than making sure a customer got any satisfaction. He was honestly down right rude.

9. fxs158Well-Known Member

I will give a try to your suggestions as I have yet to see them triying to refund any cash. This should be considered theft but unfortunatelly companies get away with it.

Any ideas as to where should I complain about their practices to keep others from falling prey to the same situation that I did?

10. SoParkDivaWell-Known Member

I have 2 debit cards with 2 major banks - Wachovia being one of them. Wachovia makes it very simple to charge back to your account. Simply call them and give them a reason why you want your money back. Within 24 hours the money will be put back in your account while Wachovia investigates.

Years ago when I was in dire straits I complained falsely about a $250 debit charge. Wachovia put$250 back in my account immediately which I quickly took out and used. 30 days later Wachovia sent me a letter gently informing me that they had investigated the charge and found nothing improper so they would be taking the \$250 back out of my account within 10 days from the date of the letter.

Of course by then my financial situation was okay. But that's a great way to get a no fee "loan" from Wachovia for 30 days