Here I am, totally pissed with AmEx, and I have in my hand an invitation for their Platinum card!! It's a real invitation - no questions, just give my SSN and sign my name. If I had gotten this last week I would have jumped on it - now I hesitate to put out $300 a year for a card with a company that thinks they have a right to embarrass me in public. I had emailed customer service about my "incident" and today I got a reply - it was "sorry for the inconvenience... sometimes we do that.... we reserve that right..." I guess I will wait and decide about the Platinum when I see the response to my PFB letter.
GREEN TO PLATINUM??? And I can't even get AMEX BLUE to increase the credit limit or reduce the interest rate after 2 years... I think I am going to "CHUCK IT ALL"...go out of the credit card business... Refinance my mortgage with CASH OUT and just do with--out credit cards...
I JUST SAW IT...AND I JUST POSTED THIS RETRO-ACTIVE... ------------------------------------------------------------------------------------------- Re: Kinda embarrassing.... GEORGE | 4467 posts since Mar 2000 24.178.200.220 | 11.19.2001 @ 23:39<--------**** quote: Originally posted by DaveLV It's possible. Usually the process of entering an approval number into a register is a manual thing and the register will just accept any number you type in. (A factoid of the 10 years I spent in retail.) I typed the approval # wrong...because I only got 5 numbers because somebody sent a fax on my line and cut off my call...IT STILL WORKED... GEORGE 700 CLUB MEMBER
Hey breeze, I got the same invite last week. I thought the tissue paper was such a touch lol. But seriously although I would like to carry the card, I can't fathom paying 300.00 for it
Hey Breeze! Don't feel too bad about your issue. I got declined for a 6.74 charge at the grocery store on my Cap1 Gold card. Yes, I had plenty of room for the charge they tried 4 times and kept getting decline. Then I later called Cap1 and they couln't tell me why even... they had no records of a charge even trying to go through. I didn't even have enough cash with me to get what I'd picked out... so I got a can of cat food and left. Funny now... not very last night. My cat got breakfast but I went without cereal this morning :_)
I think it is a possibility that the service the merchant is using to authorize the purchase was either overworked or having system problems. I recall when working at Lenscrafters several years ago we actually switched the service which the card authorization was routed through because of situations like this. While I agree it is a bit embarrassing, by the same token, I offer patience to the people who still pay by paper check or insist on counting out the change of less than a dollar, even if it is in pennies - I expect the same consideration from those behind me in line.
Oh wow!! now I do feel better! That is awful! Cap One is the one that did the security check - they called my house, left a message to call on my machine. When I called and keyed in my card number it asked if I had made a specific charge on the card. Now that I don't mind at all.
I don't think it was a Cap1 issue... I do think the grocery store system screwed up. Cap1 didn't even see an attempt at a charge, much less 4 of them. I was just embarassed and irritated that I would have to go back and get groceries. So I did just that tonight. Bought tons of groceries not just cereal and cat food. Now we all have plenty for the month And my Cap1 card worked just fine tonight...
I thought about that when I read the email from customer service - they mentioned the possibility that they could not process it. (that incomplete sentence was the service rep's, not mine). I have had busy signals before but not anything like this.
Good idea George. if everyone did that it wouldn't take them long to get their act together. Any company that won't treat the customer right doesn't deserve to be allowed to do business in the US!
