The freaking TransUnion Circus

I cannot relate how frustrating working with TransUnion has been.

I am completely at the end of my rope, and I want to literally choke somebody over there.

THEY ACT AS IF THEY ARE GODS AND HAVE NO REQUIREMENT TO TREAT YOU AS A CUSTOMER.

I mean, if this was a McDonalds, Christ, I could call some freaking Number somewhere and get a damned happy meal out of it!!!

(Primal scream inserted here)

They act, work, and communicate with a sense of impunity, and it REALLY pisses me off.

Sorry to vent here folks, just don't know what else to do.

I have some cheesy contact #'s, and when I calm down tomorrow I'm gonna starting calling up the GD chain of command. I don't care whom I piss off, I'm gonna get me someone who freaking listens.

Or am I doing this the wrong way?

Here's my dilemma:

On this past Saturday I ordered the TransUnion $38.95 credit package with FICO scores. Annual subscription, yadda yadda yadda.

Tried to access Saturday night. Locked out immediately.

I'm like huh? Write EMAIL (cause that's all they offer) to the email ticketing system.

Next day *(Sunday)* Credit card charges show up immediately the next day on my bank statement online, so I know it processed. I even have a login.

Monday. Try to access it - account locked. HAWK ALERT is response in email ticket system.

Then, I and two reps go 'round and GD 'round trying to debate what a HAWK_ALERT means, why I'm not or why I AM being charged, and the like.

It's a literal circus. Man...ok, calming down...lol

Anyhow, today, I get someone on the phone. I hammer them with "PLEASE OH PLEASE JUST LISTEN FOR 45 SECONDS" - and she actually does. Got her name, and time of call, etc. Real nice gal. She admitted, however, that she and her department couldn't handle the online account problems. Fair enough, I said (I'm real easy to please to a fault) -- who then?

She takes down all information and tells me she'll forward to supervisor for resolution.

WRONG.

10 minutes later, another evil blasted email shoots through to me and let's me know that (a) I wasn't charged, it was just an authorization, and (b) I still had a GD hawk alert.

Now, since there are two ways to respond to the blasted email system, 1 being respond to an email directly, another to login to a web portal and update the associated ticket, I did both. When I got online, I found they had marked the issue for deletion! I printed all screens. This will come in handy in my freaking lawsuit no doubt.

Finally, here's my choice response:

[===> Please enter your reply BELOW this line <===]
M Morton:

Your lack of attention and complete ignorance of detail to my matters is alarming. Let me explain:

1. You are wrong, completely. My credit card HAS BEEN charged by TransUnion, for the FULL $38.xx dollar amount. I will (if necessary) document this charge and have Bank One fax you a confirmation of this charge. Your statement that the charge was an authorization hold might be true, but it's common knowledge (although not to you) that these charges (authorizations to be exact) do not show up on bank statements. TransUnions' has.

That MEANS IT'S NOT AN AUTHORIZATION. It's a "charge". Period.

In fact, to satisfy your overwhelming doubt about my veracity in general, here is a cut and paste line from my online statement.

03/03/2003 TRANSUNION CS 888-44 $-38.85 W/D

1a. It is completely ignorant of you to state such an allegation without having PROOF that it was as you say. Can you indeed prove this? I surely (and will) prove my charge was a legitimate full debit to my Visa linked checking account. You'd better come more prepared than issuing general statements here and there as you wish.

2. Further, you have stated that I have a HAWK_ALERT on my account. That's nice. But, in numerous emails and numerous requests I have asked the following questions, which undoutedby if left in your hands will go unanswered:

(a) How long will the HAWK_ALERT last

(b) How I can have the HAWK_ALERT removed

(c) Why is a HAWK_ALERT preventing me from accessing MY OWN CREDIT FILE which I paid for and WAS CHARGED FOR?

I anticipate, as usual, your complete lack of detail and thoroughness in your response. As usual. In fact, I eagerly anticipate such a situation so that I may raise this issue -- which could have been solved by a little elbow grease on your part, a few minutes with the facts, and a generally better attitude towards your PAYING customers -- to the highest levels that I can.

I only put up with the cat and mouse email system because I have no other option. It would be extremely useful to me, and probably beneficial to yourself to actually read what I've written and respond in a professional and courteous manner. I started in that vein, but your less than professional results have led me down this path.

Regards,

NEXTLEVEL

A DISSATISFIED CUSTOMER


[===> Please enter your reply ABOVE this line <===]