I may a bit hot headed here but EQ has just rubbed me the wrong way... Early June I sent a DV letter to a CA and upon the receipt of the green card from them, sent a dispute out to EQ. The green was received from EQ about 6-7 days later. The dispute to EQ basically was taken from the sample letters stating that they are reporting inaccurate information in regards to this account. Now, a little less than 30 days later I receive a response stating that they were unable to complete the investigation because not enough sufficient information was provided. So you mean to tell me that they waited damn near the whole 30 days to send this letter, when in the beginning they knew there was not enough sufficient info. to investigate?? They also state regualtions by the FRCA explaining how they have 30 days to investigate a consumer dispute. That is obviously the FRCA's reasonable expectation on how long it takes to investigate a dispute but I don't see it as reasonable time to finally discover that they can't investigate because of insufficient information. So, in my mind they sat on my dispute letter for 25 days and on the 26th day sent me this BS because either 1) they couldn't get to it in time or 2) they actually COULDN'T verify the account and used this as an out instead of a deletion. I am so ready to file a suit in small claims court!!! My question would be to them: "if the FRCA requires you to settle consumer disputes in a 30 day time frame, what were you doing for the period of time when you knew you couldn't complete this investigation because of insufficient info.?" "Also, if for some reason you're just now getting to my dispute 7-8 days before you need to wrap it up, how can you expect to complete a thorough investigation in that amount of time?" What do you all think??
What did you indicate was being disputed? Did you include a copy of the credit report page showing the items in error? Would your dispute make sense if you sent it to FTC?
ontrack, Here is a copy of the letter sent to EQ. I've sent the same style letter to TU and they managed to understand it and delete a negative. I did not include a copy of the credit report page showing the item, just listed the account and number as it was shown on the report.
FOUND IT... So if I'm reading this correctly they had 5 days upon receipt of my dispute to inform the furnisher that the account is being disputed. I would assume that within this 5 day window they made the determination that there was insufficient information thus terminating the investigation. Yet, they failed to send me notification within THAT 5 day window.
If your dispute information was sufficient to identify what on your credit report was in error, then it was sufficient. Send a complaint to your state AG, along with copies of what you sent and what they sent back. On top of FCRA, your state law probably also provides rights to dispute with the CRAs.
