Since the beginning of my credit trek, I have had 5 paid collections REMOVED with my goodwill letter. Some of the collections were 5 years old, some were as recent as last year. Now, I only have two more to go. I have been sending these goodwill letters to the people at the top (because the peon customer service rep's can't help you anyway) via e-mail. Now here's my 100million dollar question: Has anyone ever dealt with the CMIgroup aka Credit Managment Inc.? I need an e-mail address for them besides the cust service one they provide on their website. Have you ever worked with anyone there? Thanks!
Re: The glory of the goodwill lette Way to go! I think you may have proven some of us wrong -- the thinking up to now has been that paid CAs have more profitable things to do than doing charity for those of us who need to clean our CRA files, lol. The key here may be that you managed to send it to lofty folks above the standard customer service channel. If you modified the standard goodwill letter at all, would you mind posting an example here? Also, how did you come across escalated email addresses? I think this may help quite a few here! Doc
Re: The glory of the goodwill lette Well, those e-mail addresses aren't easy to come by that's for sure. I'm having a heck of a time with that CMI group address... But the first way I find them out is on the internet. First, go to bbb.org, company website, etc, and find out who the principle/president is. The trick though, is not to send the letter to them (not yet anyway). Once you find out who the head honcho in charge is, you just have to use their name and throw it around a little bit to get a hold of someone you need. Case in point, for one CA, I got the name of the pres, called up and got a hold of a Cust. Serv. Rep. I told her that I received an e-mail from the pres. and that he gave me the e-mail of the collections manager, but that my e-mail box was full and it was purged before I got a chance to print it out. (Just relate to the CSR... everyone knows about junk mail in their inbox and hates it, and they can relate when an e-mail message gets pushed around and about by those 900 number and viagra e-mails.) Laugh, joke, but sound deadly serious that you must get that e-mail address because the pres sent you to that person. Worked like a charm (twice). We just have to remember that we are dealing with real people here. That have to be treated as such. If the manager can't help you, THAT's when you e-mail the president. Had that happen to me once. That e-mail was HARD to find. But after peeling the internet for hours, I saw that he belonged to an association and his personal (!) e-mail listed in the directory. Bonus. Sent him the letter. Didn't mention that I had already sent it to the company, pretended that he was the first. He told them to delete it. As far as the letter goes, I don't even know what the standard "sample" goodwill letter even looks like. So, as far as comparing the two, I can't. I just state plain and simple that I have paid this account and that I strive for excellent credit. I always throw in there a little bit of a sob story, such as because of this negative information on my account, I won't be able to buy a car, house, etc that I need to support my family...like I said, these a real people with real problems and they can relate. What are some other great goodwill stories out there?
