*Because I was working on a mortgage issue, they would correct in 5 days if I faxed it. *I had already had this account corrected once and sent proof. I asked about the proof I'd already sent and she said that they shred everything once a decision is made on the request. (This actually comforted me as I gave them way to much info when I was new at this.) *If you say something lighthearted, you will be met with dead silence. Now, what's true or not, you can decide..but that's what I was told.