"Mr. Anderson wanted to know why we did not give him the file information when he first requested it...my response was that he was not privy to it...if he wanted proof of debt and record of hos account we would do it...Gus sent it...he states he never received it. *Note, that we have had difficulties in the past with knowing his address. Represented that it was a law that we keep copies and that if he mailed something certified to us that we have to respond in like time...told him that it was not a law if we had to keep copies of everything we sent we would have to acquire more space." I know that collection agencies have the burden of proof to show they responded to inquiries on accounts. Can a telephone record notation count as meeting that requirement, or do they really have to keep a copy of their response? What is the legal citation. I mean, what can I quote as the source for this law? You see, now it is a matter of fact and all that remains is a question of law, which means I can move for summary judgement on this count (a minor one all things considered).