I had a wee bit of success with CSC. They kept reinserting 7 very ugly lates on DH's GMAC account. I had written them about 3 times - to be ignored, and finally sent an ITS recently. I then received a letter from legal - they were investigating and would get back with me. His report was taken offline. I faxed them a letter Tuesday, that they gave no time frame for their investigation, I had already waited 4 mths, and they had to end of business Wednesday to respond, or I would pursue and be looking for the big bucks. Lo and behold, his report was back online this am, and the lates are all gone!!!! I had also sent a dispute with loads of documents because shitibank has decided that DH should be reported as currently 120 days past due into purgatory. Well, while his reports were offline, the 30 days expired, and whoopee doo, they have done nothing about it!!!!!!!!!!!! FWIW, the late history has been deleted off of it! (which I didn't dispute). Back to compose another ITS letter. With any luck, if they change it to R-1, it would now be a pos TL. That would leave two to go. Crap 1 Charge off, and some lates on an Office Depot account (administered by none other than shitibank).