I just got off the phone with TU asking what date my investigation started. They told me they are not going to investigate because the items I listed were previously verified. She told me that it is there NEW policy not to investigate any PREVIOUSLY verified item. That sucks. CHOD may not work on TU if you have already disputed the item once.
I think this is similar to the thread where I asked how do you become unfrivilous. I think we need to remind them that they must investigate anything we feel is in error
I remember that thread. I was labeled frivolous as well. I sent them a letter basically saying that what other proof could I send that the accounts were not mine other than to say, they are not mine. This didn't work. They are refusing to open another investigation for me since everything in my file has already been investigated and verified.
Try sending a letter asking for procedures. For some reason they always interpete the letter as a re-dispute letter and then start another investigation. Instead of giving me the procedural info.(name, address, who they contacted, etc.), they usually start another investigation that ends up as a deletion! Hmmmm, makes me wonder if they did the first dispute? humblemarc
How did you do the disputes this time? Do you have proof they received them and did they send you anything stating they were not going to investigte?
