Hi folks. I recently contacted Transunion to dispute a comment against an auto loan, an old vehicle that I traded in for a newer one - really just the comments "closed by credit grantor" I want changed to "closed by consumer request". In any case, I sent TU two letters, the first with photocopies of sales receipts when I had traded in the vehicle - which was denied - the second requesting method of verification used (did not request re-investigation actually in my second letter). They responded - very quickly - stating "Our records show that your creditor(s) previously verified as accurate the items that are listed below. Therefore, under the Fair Credit Reporting Act, we consider this dispute frivolous and we will not reinvestigate..." Any suggestions how I should proceed? They clearly didn't even read my prior letter...
Which party closed the account actually doesn't have an effect on your credit score. So, if that's what you're worrying about, I wouldn't waste any more time trying to get it changed. That said, some lenders may express concern when they take a close look at your credit reports and find a bunch of accounts closed by creditors. They prefer to see accounts closed by you, but if you only have a few and your credit scores are strong, then it should never be an issue for you in the future.
I agree with Joshua - this may not be worthwhile to pursue. However, if you did want to apply some muscle, find a consumer-rights attorney in your area with experience in FCRA law. This may (or may not) be an actionable item. It's entirely possible that they never completed a proper review of your first claim, and now they're just blowing you off. A good FCRA lawyer will be able to tell you (at no cost to you) if you have a claim. And since the FCRA allows for recovery of legal fees, it's worth at least looking into.
