I posted on this a couple weeks ago. I was unable to pay my Sprint bill online because it would not accept a check or credit card for three or four days. I finally went into their store and paid the bill so that it would not be late. I got a dated receipt showing that the payment had been made on time. They charged me a $2+ late fee. I called customer service to complain and said I would cancel my service when the one year agreement is up this month if they did not waive the fee. The rep said it did not matter that I had a dated receipt - their computer showed me late and they would not waive the late charge. I then wrote the corporate office telling them the same thing - I was a good customer for about three years and I would cancel the services unless they waived the late fee. They never responded. I just called and cancelled my Sprint service. I told the rep I had signed on with a new carrier. She said they would waive the late charge if I would reconsider. I told her it was too late. It amazes me that $2 is so important that they would risk losing a long term customer. There is another issue here also. About two months ago, I tried to upgrade my service, wanting to add two more phones and more minutes. It would have doubled my bill and been more profit to them. There were a couple things that I got free under my old plan that they now charge extra for. I asked them to waive the fees under the new contract because I was upgrading. They never responded. The bottom line is that they lost a customer. And the rep waived the late charges. Just waited too long. They have lost a customer for good. I am saving the receipt just in case they decide to reprot me to the CRA's as late.
Sprint is the WORST wireless phone service. This I mean by customer service AND phone service. I couldn't have been happier dropping them. I too, was with sprint for 3 years. I am now with Verizon. The service as well as customer service has been excellent. If you haven't already signed with someone else, consider verizon--you won't be disappointed.
I agree Sprint does not have an existing Customer Service Plan. It has completely disappeared and I suspect that it will reflect on their company within 5 years. Don't be suprised if they get bought out. In economic times like these almost every company (except Sprint) has doubled their front line customer service to keep the business they have and keep them happy. I haven't found a phone svc that has calling plans like Sprint though, if I find one I will switch like today. When my contract ended I stayed on only as month to month.
I signed on with Voicestream. They have more minutes than anyone else, and gave us free phones. There are some areas where my son has had trouble getting through, but not much of a problem. Sprint just pushed me too far. Sears is next on the list.
Sorry to hear everyone's response on Sprint's service. Not that I'm trying to say service isn't important, but for all you techies out there, you might want to wait a week or so. Sprint just released thier new 3G phones that are pretty impressive. They have capabilites heads and heels above for online surfing, color screens, music, email, chat, etc. And ok prices, however, nothing near free.
I'm interested in tbis thread. I have a cell phone with my telephone company - Qwest. They've got to have the worst service ever - both in Customer service AND technical stuff. The area my phone actually works in is REAL small - can't even use it three miles from my house. NEVER again - soon as my year is up next month - it's getting cancelled so fast their heads will spin. I've seen the ads for Cingular - anyone have them? Hmmmm.... wish I could take that Sprint guy home!!!! ( not sure about Sprint itself though) Mommy2cats
The fact that they wouldn't waive the late fee is stupid for another reason, too. It cost them more then $2.00 just to tell you "no". AMEX has a policy that if you dispute any charge under $20, they automatically toss it out. They figured out that it was cheaper to throw out the charge then to research it.
Actually, I am suprised they didn't charge you the normal $3.00 to talk to Cust Serv. They would not remove that from my account when I called them about my $2.00 late charge. So in the end I was robbed of $5.00 and insulted at the same time.
