On the 15th of this month, I got this email: We thought that we'd drop you a line and let you know that we're hard at work on your case. In fact, we're fanatically committed to being right on top of our clients' cases - which is one of the reasons we're emailing you. A red flag came up on your case and we would like very much to speak with you about it. We continue to be committed to helping you with your credit issues and hope that we can find a way to assist you. We hope to hear back from you soon. Please contact me by email. I am in the office Monday through Friday. Then a few hours later I got this email: I have reviewed your case and see that your May payment has been returned as non payment. I do need to know what date I can redraft that payment and there is a $15.00 return charge. You can email me or give me a call. MAY 16, 2001, I emailed her back telling her I really want to work this out. I don't understand why this keeps happening. I said I called the bank three times and each time they said I never had a returned draft and they told me the amount in my bank account was more than enough to cover the costs of the program. I also mentioned that if needed I could send them a check for the amount I owe by snail mail, so they would have record of it since they keep messing something up. I told her if that wasnt convenient, we could set up automatic payments on my credit card. Yesterday.....I called her because I had not received an email from her or a phone call. Today: Someone else from the Law Firm emailed me: Due to the inactivity on your account, we have canceled your retainer with our company. If you have any questions or would like to reinstate the retainer agreement, please feel free to call me. I want to scream! Has anyone else had this much frustration with these people?