Gotta vent... last week I called Emerge (company handling my closed C.C.) and I wanted to know my DUE DATE for my next payment. They ended up asking me I believe EVERY BIT OF INFORMATION u could think of. I'd bet everything they asked was on my original application with the C.C. company. Made me so mad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ended up hanging up twice on them, the third time I asked for a supervisor or someone higher up and she said there was NO ONE else!! OH I suppose she was the owner of the company then. I hung up again and fired off a letter to them, letting them know how dumb it was and all, and I expect to be transferring my money from them to someone else in the next couple weeks. thank for listening.
I too had problems with eMerge asking too many questions and not giving me tha same APR as my previous card, so I paid the balance off and closed the account. But they reported an outstanding balance to the CRA's. I called to correct this and they kept asking me for information. Some info I JUST DON'T GIVE TO ANYONE! The lady said "we have that info, we're just confirming it". I told her good try, but that info has NEVER been given to anyone (it was my job - a new job at that). After some hassle, I finally got the accounts reported correctly as closed on my credit reports. Finally! These people need a class on customer satisfaction. Getting through their phone maze is disgusting.
this is because emerge outsources their cust svc to another country see my thread EMERGE IS IN INDIA for details
I had a really hard time when I was first switched to emerge. Received notification and statement from them 3 days before my due date. Since they are not online I knew my payment would be received late and I refuse to pay late charges that are not my fault. I called the CS department and the guy said that he could not help me. I asked to speak to a supervisor and he said that there were none working on that shift!!! I ended up in a yelling match with him and just hung up. But......they did not charge me a late fee!! Their CS department seriously needs some help.
Re: Venting on Emerge customer serv I guess during the questioning I THOUGHT "this will be the last one" I mean they asked me the "for security reasons" question "mothers maiden name?" and I did give it, but the questions did keep coming. It's funny 'cause after writing my rant I went back and read the previous posts about Emerge and found out about the India connection. That was so funny because the lady(s) I kept talking to always did give me their name but I couldn't understand what it was. lol no wonder they sounded foreign!!!! My props to Clark Howard "Customer NO Service" from emerge
