1. Personality 2. Good Customer Skills 3. The ability to respond to customers requests in a timely manner. (24 hrs.) 4. Knowledge of what is happening with your customers account. 5. Ability to answer the question, what do I do now? You do not need the ability to charge the customers credit card, that just seems to happen by it's self. So why don't we just computerize the entire operation. Did I leave anything out?