I have a CA on my EQX CR that I never knew existed, it's from "ONLINE COLLECTIONS" (NC). it's a utility bill that somehow, due to various mistakes was never resolved. They are collecting from my previous electricity bill, which I now come to find out was never disconnected till 2 months after I submitted the order for disconnection and I moved. I disputed with EQX, and 2 weeks later I recieve a bill from this (CA) for the first time, I called EQX and they tell me the acct. came back verified. So I called them, and after 3 attempts between Reps. and Supv. not letting me talk and harrasing me telling to PAY them and hanging up the phone on me, I gave it one last try and got a very nice and pleasant lady who suggested that my best way to get this resolved is to go to the OC and settle this, since they are billing me incorrectly. I asked if ONLINE COLLECTIONS would remove the tradeline on my report and was told the OC has to send in the request to them. I then called the OC and they admitted the somehow my last bill after disconnection was maybe lost in the mail, and they said they would recalculate based on the actual date I submitted order to interrupt service. But they said they CANNOT remove the tradeline from my report, they would say it was paid, but past due. (paid collection). I have read so many things on this settle before you pay, but I know the OC just wants to get paid and they will not nother messing up my report. However the CA in my opinion has done semthing that doesn't look right to me, correct me if I'm wrong. 1- They sent out a bill when they recieved the dispute reqst from EQX. 2- When I questioned them why they had not attempted to reach me before, never sent me a bill until now, they said because they DID NOT have my current mailing address. 3- The letter/bill they sent me says that I have refused to pay them and if I don't contact them within 30 days they will insert this acct, in my CR (but they had already done so). 4- If I pay the OC (since the acct. has not been purchased, just assigned, what rights do they have over this acct? How can I make the CA remove their tradeline from my report? Any suggestions would be deeply appreciated.
If this is for a C P & L account, you should write to: Sally Shaddock CP & L Customer Accounting Operations P. O. Box 1771 Raleigh, NC 27602-1771 Explain your situation to her, she will have Online Collections remove the tradeline in exchange for payment.
Hey Zoe, Thanks for your reply. No this is for the Town of Clayton. (Very small town). I did take the Landlord to court after I moved, since they failed to show up on the date I was returning keys, and the house all cleaned up. She had the nerves to NOT RETURN my deposit, and for what I see she saw the electricity had not been ddisconnected and she didn't say anything until they cur it off 2 months later for non-payment. BTW- I nalied her in court, and the OC (TOWN OF CLAYTON) was informed by me in case they needed proof that I was out by the end of JUNE.
