I wrote a letter to Capital One via Planetfeedback about yucky increases, etc. The message I received back was: Thank you for your e-mail. We are dedicated to providing fast and accurate responses to all incoming e-mails and make every effort to provide an answer to all e-mail correspondence within 1 business day. However, depending on the complexity of your specific inquiry, our reply may take some additional time for research and resolution. We appreciate your patience as we work to resolve your concerns. What does this mean?
