I don't konw which division you're looking for but here's the # to Abercrombie (866) 556-3669 and Structure (866) 891-3455 and Victoria's Secret (800) 304-7602. They should be able to transfer you.
Sorry, I don't remember. Mine was a rehab, it was one of my oldest tradelines that was inactive, I called to close it and they said they could re-activate it without a Hard inq., they lied, they pulled a hard anyway. It's a joke card for me $100, but it fufills 2 requirements for me, one as a retail chg card and the other as my oldest tradeline.