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Yeah, PFB!

Discussion in 'Credit Talk' started by renotx, May 15, 2003.

  1. May 15, 2003 #1
    renotx

    renotx Member

    I sure hope everyone is using PFB.
    In the last 3 months they have helped me get my Cap1 interest rate lowered from 14.9% to 9.9%, a $500 "goodwill adjustment" towards my principal balance when my FHA re-fi took too long and a partial credit on a car rental charge. (The last one was really due to my ignorance, but Enterprise gave me the credit anyway.)
    Needless to say, I'm thrilled. Now if I could only get them to do something about Experian.......
     
  3. May 15, 2003 #2
    delilah131

    delilah131 Well-Known Member

    I'm glad it worked for you.

    But I'm going to add my experience here so people can get another perspective.

    I wrote Cap One a PFB letter on April 2 ... no reply.
    Wrote again on April 18 ... no reply.
    And again today.

    Maybe they cannot help me with my request (remove old lates) but I think the least they should do is reply saying they cannot do anything about it.

    I have not been impressed with PFB. I can get ignored through the regular mail.

    peace,
    delilah
     
  4. May 15, 2003 #3
    catnap1972

    catnap1972 Well-Known Member

    I'll agree with the negative POV...no response to the one I sent close to 3 weeks ago. I'm going to try another one but I'm not holding my breath.
     
  5. May 15, 2003 #4
    Eric2OO2

    Eric2OO2 Well-Known Member

    When you have hundreds of people sending Capitol One letters via PFB things get backed up. As far as I can tell only two people are currently responding to PFB letters to Cap one. Amanda Mays, and Eugene Cooke. They are only two people folks, things take time. I sent a PFB about 2 weeks ago and havnt heard anything yet. However a few months ago I sent a PFB and heard back the next day...It just varies I suppose. However a month is excessive...
     
  6. May 15, 2003 #5
    Amy B

    Amy B Well-Known Member

    Me too...Bank One answered the next day, but Cap One/Chase/Citibiz/Lowes all haven't replied yet. I might need to call platinum's published reputable chase number lol.
     
  7. May 17, 2003 #6
    lbrown59

    lbrown59 Well-Known Member

    When you have hundreds of people sending Capitol One letters via PFB things get backed up.
    Eric2OO2
    ===============
    Just shows how bad they are.
    THE END ** *** ** LB 59
     
  8. May 17, 2003 #7
    creditcrud

    creditcrud Member

    Sent a PFB to Cap 1 re: old lates 2nd week of April--heard nothing. Sent another one the first week of May and got a form letter back stating Cap 1 had rec'd my request and they are dedicated to providing fast/accurate responses to emails and make an effort to answer within one business day; however, depending on the complexity it may take additonal time.

    Haven't heard anything else since. Oh well, mortgage guy is pulling the reports this week, so I don't imagine it's coming off in time, lol!
     

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